Terms of Services
Terms of Service
Effective Date: 03/02/2025
1. Introduction
Welcome to Gemsy Collection. These Terms of Service govern your use of our website, available at https://gemsycollection.com/, and the purchase of our products. By accessing our website and placing an order, you agree to comply with these terms.
Gemsy Collection operates as a micro-entrepreneur business registered in Sainte-Maxime, France and is hosted by Hostinger.
2. General Conditions
You must be at least 18 years old or have parental permission to use our website and purchase products.
We reserve the right to modify these terms at any time. Changes will be effective upon posting.
We may refuse service to anyone for any reason at any time.
3. Products and Orders
All products listed on Gemsy Collection are subject to availability.
We reserve the right to limit the quantity of products sold per person, household, or order.
Product descriptions and images are as accurate as possible, but we do not guarantee that all details will be error-free.
Prices are listed in euros (€) and may change without notice.
4. Payments and Pricing
We accept credit/debit cards, PayPal, and other secure payment methods as displayed at checkout.
All payments must be received in full before an order is processed.
Prices include French VAT, where applicable, but do not include customs duties for international orders.
5. Shipping and Delivery
We aim to process orders within 2-4 business days, excluding weekends and holidays.
Personalized products require 10-25 business days for production before shipping.
Delivery times are estimates and may be delayed due to external factors (e.g., customs, carrier issues).
International customers are responsible for any customs duties and taxes.
For more details, refer to our Shipping Policy.
6. Returns, Exchanges, and Refunds
Customers have 14 days from receipt to return eligible items.
Personalized products and pierced jewelry cannot be returned for hygiene reasons.
Refunds are processed within 10 business days upon receipt of the returned item.
Customers are responsible for return shipping costs unless the return is due to an error on our part.
For more details, refer to our Return & Exchange Policy.
7. Intellectual Property
All content on Gemsy Collection (images, logos, text, product designs) is intellectual property owned by or licensed to us.
You may not copy, reproduce, distribute, or exploit any content without our written permission.
8. Limitation of Liability
We are not liable for indirect, incidental, or consequential damages arising from the use of our website or products.
Our liability is limited to the amount paid for the product purchased.
We are not responsible for delays or issues caused by third-party services (e.g., shipping carriers, payment processors).
9. Data Protection & Privacy
We collect and process customer data in accordance with GDPR (General Data Protection Regulation).
Personal data is used only for order fulfillment, customer support, and marketing (if opted in).
We do not share your information with third parties except for service providers essential for processing your order (e.g., payment processors, delivery services).
For more details, refer to our Privacy Policy.
10. Governing Law & Dispute Resolution
These Terms of Service are governed by French law.
Any disputes shall be resolved through French courts, unless an alternative dispute resolution method is agreed upon.
In the event of a dispute, customers are encouraged to contact us at info@gemsycollection.com to seek an amicable solution.
11. Contact Information
For any questions regarding these Terms of Service, please contact us at:
Gemsy Collection
Sainte-Maxime, France
Email: info@gemsycollection.com
Website: https://gemsycollection.com/
By using our website and placing an order, you agree to these Terms of Service. Thank you for shopping with Gemsy Collection!