Shipping Policy

Order Processing

• We aim to process and ship orders within 2-4 business days (excluding weekends and public holidays).

• Orders placed on Fridays, weekends, or public holidays will be processed on the next working day.

• Personalized and made-to-order items require additional processing time of 10-25 business days before shipping. This timeframe may be longer during peak periods such as sales or holidays.

Delivery Times & Responsibilities

• The estimated delivery times provided are average estimates. Actual delivery times may vary due to external factors such as customs clearance, local postal delays, or peak seasons.

• Gemsy Collection is not responsible for delays once an order has been dispatched.

• Customers are responsible for tracking their shipments. If your package is delayed, please contact the courier directly for assistance.

Shipping Fees & Methods

• France & European Union:

  • Standard shipping fees apply and will be calculated at checkout based on weight and destination.

  • Free shipping may be available for orders over a certain amount, which will be specified on our website.

• International Shipping:

  • We ship worldwide. Shipping fees will be calculated at checkout.

  • Delivery times vary based on location and customs clearance procedures.

International Customers & Customs Duties

• Customs clearance procedures may delay delivery, and Gemsy Collection is not responsible for these delays.

• All international orders are shipped DDU (Delivered Duties Unpaid), meaning customs duties and taxes are not included in the product price or shipping cost.

• It is the customer’s responsibility to pay any applicable import duties and taxes in their respective country.

• We cannot provide estimates for potential customs fees. Please check with your country’s customs office for details.

Address Accuracy & Undelivered Packages

• Customers must ensure that they provide a correct and complete shipping address at checkout.

• If a package is returned to us due to an incorrect address, failure to collect from the courier, or non-payment of customs duties:

  • The shipping fee will not be refunded.

  • The remaining order total will be refunded only after we receive the returned package.

  • If the customer still wants the items, a new order must be placed with a correct address.

By purchasing from Gemsy Collection, you agree to these shipping terms and conditions.

For any shipping-related inquiries, please contact us at info@gemsycollection.com.